Frequently asked questions
How long does it take to receive my order?
- UK orders: Typically 2–3 working days via Royal Mail 2nd Class.
- International orders: Royal Mail International Standard usually takes 6–25 working days depending on destination.
Can I upgrade my shipping?
Yes, faster shipping options are available at checkout. Please note that upgrading your shipping may incur an additional cost.
Can I personalise my card or banner?
Absolutely! You can add names, ages, or special messages during checkout where applicable.
What if my item is damaged or lost in transit?
Please contact us immediately. We’ll work with you to replace or refund your order as soon as possible.
Can I return an item if I change my mind?
Non-personalised items can be returned for a refund (excluding shipping costs). Personalised items cannot be refunded unless faulty.